Account & Identity Verification
Last updated October 12, 2026
Different account checks
Email confirmed means the account email was confirmed. Agreement signed means a purchase document was signed. Neither status, on its own, means identity documents were reviewed by a person.
The identity workflow requests a photo ID front and back and a selfie. Depending on the site configuration, a complete submission may be automatically approved or sent for staff review. An Approved or Verified badge alone does not prove manual review occurred.
Submitting and reviewing documents
Submit requested documents only through your signed-in account’s verification page. Do not put ID images in public messages or send them in live chat. An administrator can view uploaded documents on the account’s admin detail page.
Incomplete submissions remain incomplete. If a submission is rejected, consult the explanation in your account and upload the requested replacement. Contact support if the status appears inconsistent with your documents.
Privacy and questions
Identity files are kept outside the public upload directory and access is controlled by the application. The Privacy Policy explains the handling of identity and account information. Contact contact@heavylineauctions.us about corrections or deletion requests.